All MOSSO products comply with the characteristics, specifications and features indicated by their manufacturers and are delivered to customers with the guarantees of their manufacturers and in accordance with Chilean law, thus ensuring that they are new and unconditional products. use or modifications.

At MOSSO, all our products are available through the Internet, through our website www.mosso.cl . All purchases and transactions made through the site are subject to verification of product stock and availability. Likewise, all the values of each of the products offered through this website are valid exclusively for purchases made through it. All information provided through this site may be modified or updated in whole or in part by MOSSO.

At MOSSO we guarantee the safety of our clients. All personal information delivered through our website, if for example validation of orders is required, will be confidential and without access to third parties. In relation to this point, the client will have the right to update, request information, rectify, modify, cancel, delete or block them, in accordance with Law No. 19,628 on the protection of personal data. For changes, updates and others mentioned above, you can write to us at: contacto@mosso.cl . At MOSSO, subscription to mailings and/or advertising or promotional email newsletters is voluntary and could be selected when creating your account.

Our website has “links” that allow access to other web pages of some luxury brands represented in Chile by MOSSO. In this case, the Terms of Use, Privacy Notice and Cookies Policy are the responsibility of each brand and not of MOSSO. Likewise, subscription to advertising email newsletters is voluntary and could be selected when creating your account.

MOSSO makes available to its clients the possibility of secure digital payment for credit and debit cards. In the case of credit cards, they will always be subject to verifications and authorizations by the issuing entity, therefore, to complete a purchase it will be necessary for said issuing entity to authorize the payment.

MOSSO also provides the possibility of payment through electronic bank transfer. To complete a purchase, it will be necessary for the transfer to be accredited by the receiving entity.

MOSSO may cancel a purchase (i) when as a result of the validation process it turns out that one or more of the data provided by the client is erroneous, incomplete or does not match the records reported to the issuer; (ii) when the customer could not be contacted within 48 hours of the purchase.

Once the purchase is confirmed, the delivery time of your product will not exceed 5 business days. If you prefer, the MOSSO customer also has the possibility of picking up their purchase directly at one of our boutiques.

These are:

  • Headquarters and Fine Watchmaking Center AV Luis Pasteur 5846 – Vitacura.
  • Alto Las Condes Branch Av. Pdte. Kennedy Lateral, 9001 Level 2, local 2185 – Las Condes.
  • Parque Arauco Mall Branch Av. Pdte. Kennedy 5413, Level 1, local 108 – Las Condes.

To pick up in store, the customer must go to the selected point of sale and identify themselves with their identity card and/or passport. If the client wishes to entrust the withdrawal to a third party, they must notify MOSSO by email, attaching a signed authorization containing the complete information of the client and the person who is going to withdraw (name, surname, etc.), also attaching a photo of the ID. of Identity on both sides of the person withdrawing.

At the time of delivery of the product, the customer undertakes to check the good condition of the shipment before the carrier and report any anomaly detected (breakage of security labels, external shock, humidity, among others) and may reject the delivery if so. deems necessary. Delivery shall be understood to have taken place at the time the customer (or a third party on his behalf) removes the product without observations.

MOSSO guarantees its jewelry for the first 12 months from the date of purchase and guarantees against any manufacturing defects. This warranty does not cover damage caused by neglect, accidents, improper use, scratches, knocks or wear due to use in conditions not recommended by MOSSO. Always go to a MOSSO branch for services. In the event of intervention (disassembly or repair) by a person not authorized by MOSSO, this warranty will no longer be valid.

Before the guarantee expires, we invite you to bring your jewel to carry out a free control and technical maintenance.

MOSSO guarantees MOSSO brand watches for the first 3 years from the date of purchase and guarantees against any manufacturing defect. This warranty does not cover damage due to faulty handling, lack of care, scratches, etc. Always go to a MOSSO branch for services. In the event of intervention by a person not authorized by MOSSO, this guarantee will no longer be valid. For watches from other brands, consult specific guarantees.

Remember, your watch must be periodically sent to a technical service authorized by the manufacturer.

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