Buying through our website is very simple. When selecting a product, these will automatically be added to your shopping cart. Once the decision has been made for the different products to buy, you must click on the "buy" option. The following steps correspond to: personal billing, delivery and payment information. If you have any questions, send us an email to our contact page.
All the products that belong to our E-Shop can be purchased via the Web. If you wish, you can also quote any product from our catalogue. And any query can be made by sending us an email to our contact page and a seller will contact you immediately.
The page will expressly indicate if the product has available stock. Normally when purchasing a product from our Web catalogue, the approximate delivery time will appear in the product file. If there is no stock, it will automatically generate the purchase order, which will be confirmed via email.
Yes, we have dispatch service for the following cities:
Arica, Iquique, Antofagasta, Calama, Coquimbo, Copiapo, La Serena, Ovalle, Santiago, Valparaiso, Vineyard of the Sea, San Antonio, San Felipe, Concepcion, Curico, Los Angeles, Puerto Montt, Rancagua, San Fernando, Talca, Chillan, Valdivia, Sand Point, Coyhaique.
Delivery times for products in stock are 5 business days for the Metropolitan Region. For other regions, the delivery will depend exclusively on the time estimated by our logistics distributor and these terms will begin to apply from the 5 business days in which our company dispatches the product.
Without prejudice to the legal guarantee of the products sold, three months from the time the products are received, MOSSO guarantees its products by granting a conventional guarantee superior to the legal one, which varies depending on the type of product purchased. Each product comes with its warranty certificate, which indicates the warranty period and its particular conditions.
Without prejudice to the legal guarantee of the products sold, three months from the time the products are received, MOSSO guarantees its products by granting a conventional guarantee superior to the legal one, which varies depending on the type of product purchased. Each product comes with its warranty certificate, which indicates the warranty period and its particular conditions.
MOSSO PRODUCTS
MOSSO guarantees its jewelry for the first 12 months from the date of purchase and guarantees against any manufacturing defects. This warranty does not cover damage caused by neglect, accidents, improper use, scratches, knocks or wear due to use in conditions not recommended by MOSSO. Always go to a MOSSO branch for services. In the event of intervention (disassembly or repair) by a person not authorized by MOSSO, this warranty will no longer be valid.
Before the guarantee expires, we invite you to bring your jewel to carry out a free control and technical maintenance.
MOSSO guarantees MOSSO brand watches for the first 3 years from the date of purchase and guarantees against any manufacturing defect. This warranty does not cover damage due to faulty handling, lack of care, scratches, etc. Always go to a MOSSO branch for services. In the event of intervention by a person not authorized by MOSSO, this guarantee will no longer be valid. For watches from other brands, consult specific guarantees.
Remember, your watch must be periodically sent to a technical service authorized by the manufacturer.
The guarantee is valid when the purchased product presents a manufacturing fault or product malfunction, and as long as it has not deteriorated due to a fact attributable to the buyer, in addition to being delivered together with all its accessories, such as manuals, policies , brochures and boxes or wrappers.
The warranty does not cover damage caused by neglect, improper use, scratches, bumps or wear due to use in conditions not recommended by MOSSO. The guarantee granted by MOSSO ceases to be valid in the event of intervention (disassembly, repair or other) by a third party not authorized by MOSSO.
They are the same rights that you would have if you had purchased directly from a MOSSO store. Additionally, there is also the right of withdrawal under the conditions established in article 3 bis of the Law on the Protection of Consumer Rights.
All content included on this site, such as text, artwork, logos, button icons, source codes, images, audio clips, digital downloads and data compilations, are the property of MOSSO or the luxury brands it represents in Chile. , and are protected by Chilean and international intellectual property laws.
No product, image or sound may be reproduced, duplicated, copied, sold, resold, visited or exploited for any purpose, in whole or in part, without the prior written consent of MOSSO.
