Do you have any doubts?


How to buy through the web?

Buying through our website is very simple. When selecting a product, these will automatically be added to your shopping cart. Once the decision has been made for the different products to buy, you must click on the "buy" option. The following steps correspond to: personal billing, delivery and payment information. If you have any questions, send us an email to our contact page.

What products can I buy on

All the products that belong to our E-Shop can be purchased via the Web. If you wish, you can also quote any product from our catalogue. And any query can be made by sending us an email to our contact page and a seller will contact you immediately.

How do I confirm stock of the products?

The page will expressly indicate if the product has available stock. Normally when purchasing a product from our Web catalogue, the approximate delivery time will appear in the product file. If there is no stock, it will automatically generate the purchase order, which will be confirmed via email.

Are there offices in the Metropolitan Region and in other regions?

Yes, we have dispatch service for the following cities:

Arica, Iquique, Antofagasta, Calama, Coquimbo, Copiapo, La Serena, Ovalle, Santiago, Valparaiso, Vineyard of the Sea, San Antonio, San Felipe, Concepcion, Curico, Los Angeles, Puerto Montt, Rancagua, San Fernando, Talca, Chillan, Valdivia, Sand Point, Coyhaique

What are the estimated delivery times?

Delivery times for products in stock are 5 business days for the Metropolitan Region. For other regions, the delivery will depend exclusively on the time estimated by our logistics distributor and these terms will begin to apply from the 5 business days in which our company dispatches the product.

Is it possible to set a precise time in the office?

Specific hours are not possible to determine.

How long is the warranty for the products?

Without prejudice to the legal guarantee of the products sold, three months from the time the products are received, MOSSO guarantees its products by granting a conventional guarantee superior to the legal one, which varies depending on the type of product purchased. Each product comes with its warranty certificate, which indicates the warranty period and its particular conditions.

When is a guarantee valid?

The guarantee is valid when the purchased product presents a manufacturing fault or product malfunction, and as long as it has not deteriorated due to a fact attributable to the buyer, in addition to being delivered together with all its accessories, such as manuals, policies , brochures and boxes or wrappers.

The warranty does not cover damage caused by neglect, improper use, scratches, bumps or wear due to use in conditions not recommended by MOSSO. The guarantee granted by MOSSO ceases to be valid in the event of intervention (disassembly, repair or other) by a third party not authorized by MOSSO.

What are my rights for purchases made through this website?

They are the same rights that you would have if you had purchased directly from a MOSSO store. Additionally, there is also the right of withdrawal under the conditions established in article 3 bis of the Law on the Protection of Consumer Rights.

Does the published information have any protection or restriction?

All content included on this site, such as text, artwork, logos, button icons, source codes, images, audio clips, digital downloads and data compilations, are the property of MOSSO or the luxury brands it represents in Chile. , and are protected by Chilean and international intellectual property laws.

No product, image or sound may be reproduced, duplicated, copied, sold, resold, visited or exploited for any purpose, in whole or in part, without the prior written consent of MOSSO.

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Contact us

If you have any questions, concerns, or comments, please contact us immediately.

Contact channels

You can contact us directly through the following means:

+56 9 3445 8239

For our team, it will always be a pleasure to serve you.

To quote our products, we invite you to visit our Quote section here

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